Sensgenx Consultancy

Effective Date: 1st January 2026

At Sensgenx Consultancy, we strive to provide high-quality consulting and operational support services to help businesses grow on e-commerce marketplaces. This Refund Policy outlines the conditions under which payments for services may or may not be refunded.

By purchasing or engaging with our services, you agree to the terms described in this policy.

1. Nature of Consulting Services

Sensgenx Consultancy provides professional consulting, advisory, and operational services related to e-commerce marketplaces including but not limited to:

• Amazon account management

• Product listing optimization

• Marketplace strategy consulting

• Account health support

• Compliance and documentation assistance

Because these services involve time, expertise, and intellectual effort, they are generally considered non-returnable and non-refundable once work has commenced.

2. Non-Refundable Services

Payments made for services are non-refundable under the following circumstances:

• Work has already started on the agreed service

• Research, strategy development, or documentation preparation has been initiated

• Client delays, lack of communication, or failure to provide required information affects service delivery

• Marketplace decisions (such as Amazon account suspensions or listing removals) occur outside our control

Sensgenx Consultancy does not guarantee marketplace outcomes such as sales performance, ranking improvements, or platform decisions.

3. Eligible Refund Situations

Refunds may be considered under limited circumstances, including:

• Duplicate payment made by the client

• Service cancellation before any work has started

• Billing errors caused by our system

Any approved refund requests will be processed after internal review.

4. Service Cancellation

Clients may request cancellation of services before work begins. Once the service process has started, cancellation requests may not be eligible for refunds.

If a project is cancelled midway, Sensgenx Consultancy reserves the right to charge for the work already completed.

5. Refund Processing

If a refund request is approved:

• Refunds will be processed through the original payment method where possible

• Processing time may take 5–10 business days depending on the payment provider

6. Dispute Resolution

We encourage clients to contact our support team before initiating any payment disputes or chargebacks. Our team will make reasonable efforts to address concerns and resolve issues professionally.

Unauthorized chargebacks may result in suspension of services.

7. Policy Updates

Sensgenx Consultancy reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

8. Contact Information

For questions regarding this Refund Policy or to request assistance, please contact:

Sensgenx Consultancy